FAQs

Where can I download the Hype Haus Fitness App?

Are your classes for all levels?

Yes, our classes are designed for EVERYbody, no matter your ability level. While some of our classes are more advanced than others, we encourage you to keep with it and keep practicing. Must be 18 years old to participate. Ages 15-17 must be accompanied by a legal guardian.

What if I’m pregnant, can I still participate?

Of course! But first, we’d love for you to consult your physician.

What amenities do you provide?

We provide an array of amenities. Cycling shoes are included with the purchase of each class, lockers with a lock combination of your choice to store your belongings safely, a complimentary towel service, and also 3 private fully stocked showers for your use.

Can I cycle in tennis shoes?

No, our bikes are compatible with SPD cleats for your safety. We encourage you to bring your own cycling shoes, but again, we offer free shoe rental with each purchase of class.

What is your late cancel/no show policy?

You must cancel a class 12 hours before the scheduled class start time in order to avoid penalty. Late cancels will forfeit one credit or, if you hold an unlimited monthly membership, you will be charged $15. No shows will be charged $20. We understand that life happens, so please call the studio to discuss emergencies and unusual circumstances.

What is the waitlist policy and how does it work?

While classes tend to fill up, you always have the option of joining the waitlist. if a spot opens up, you will be automatically added to the class and receive an email notifying you that you’re booked. Our waitlist automatically pulls in people off the waitlist into the class up to 60 minutes before class time so please treat the waitlist as if you are enrolled in the class. If you are pulled into the class from the waitlist, however, fail to show up for class, class package holders will lose that booked class credit and Unlimited Members will be charged.

My spot assignment changed, why is that?

To ensure the experience is the best it can be for all of our classes offered, we reserve the right to reassign guests assignments and aim to place guests in positions that support not only their ride, but the ride of the coach and other members in the room.

What happens if I show up late for class?

Out of respect to our community, no entry is allowed 5 minutes after class has started.

How do I join the HYPE TEAM?

Love Hype Haus as much as us? Amazing! All interested applicants for front of Haus crew or instructors, please email hello@hypehausfitness.com with your resume and brief reason why you’d be a great fit for our team.